Support

Frequently Asked Questions

Why doesn’t the wired scale work with my Kindle?

The Kindle only supports wireless Bluetooth scales, not wired scales.

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I can’t connect my device (except Kindle) to my wired scale, or I keep getting a “Scale not stable” error.

There are a couple of things that can cause the app to not connect to the scale:

  1. In iOS Settings/Privacy, does the Perfect Drink and/or Bake app have permission to use the microphone? The app needs this permission to communicate with the scale.
  2. Is the plug fully seated in the headset jack? Sometimes debris can get in there, or an aftermarket case can keep the plug from fully seating.
  3. Make sure your scale has fresh batteries.
  4. If all else fails, try doing a full power off reset of your device. Hold down the power button until you get a power off slider, power off, wait a few minutes, then power back on and see if the scale can connect. If you’re still having issues after trying the above troubleshooting steps, please send us a help request using the support form on our website, or email support@makeitperfectly.com directly.

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How do I return or exchange a defective scale?

If you purchased your scale from a retailer, either local or online, you should return it to that retailer. If you purchased your scale directly from Perfect Company, please review our return policy.

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How do I add a new ingredient?

In order for a new ingredient to have a density/gravity so it can be weighed correctly, you need to pick an existing ingredient to base it on. This is explained in the “Adding Ingredients” topic in the app’s Help section.

In the cabinet/pantry, select an ingredient that’s close to the one you want to add and the “Add” button will be enabled. If the “Add” button is greyed out you have selected a category, not an ingredient. Some categories are ALSO ingredients so this can be confusing.

Once you’ve selected your base ingredient, touch the “Add” button and you’ll be able to enter information about your new ingredient. At this point the density/gravity will be copied from the ingredient you selected so you can change the “Type of” to something that might make more sense (like the category).

EXAMPLE: Say I want to add strawberry-banana liqueur to Perfect Drink. I select strawberry liqueur in the cabinet since it already exists, and I touch the Add button.

Then I add my ingredient name, maybe a photo, pick a color for the block to fill with as I pour, and add a description with the “i” information button. But I want this to appear under “Liqueur” not under “Strawberry Liqueur”. So I touch the “Strawberry Liqueur” button next to “Type of” and change it to “Liqueur”. Then I touch OK and my new ingredient is now in the cabinet for me to use in a recipe.

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Still need help?

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Compatibility

Wireless Bluetooth Scales

Apple devices running iOS 7.0 or higher with Bluetooth 4.0

Android devices running Jellybean 4.3 or higher with Bluetooth 4.0

Kindle Fire OS 4 or higher with Bluetooth 4.0

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Wired Scales

Apple devices running iOS 7.0 or higher

Android devices running Jellybean 4.1 or higher with a headset jack

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Still need help?

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